Privacy Policy

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Last Updated On 26-Jan-2025
Effective Date 26-Jan-2025

This Privacy Policy explains how Afritrip T/A SAFARI.COM (“we,” “us,” or “our”), a luxury safari travel company located at 17 Dock Rd, V&A Waterfront, Cape Town, Western Cape 8001, South Africa, collects, uses, and discloses your information when you visit or use our website (www.safari.com) (the “Service”). By accessing or using the Service, you agree to the collection, use, and disclosure of your information under this Privacy Policy. If you do not agree, please refrain from using our Service.

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We may modify this Privacy Policy at any time, without prior notice. Any changes will be posted on the Service, and the revised Policy will become effective 180 days after it is posted. Continued use of the Service after this time constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

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1. Information We Collect

We collect and process the following personal information about you:

Name
Email
Mobile

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2. How We Use Your Information

We use the information we collect for purposes that include, but are not limited to:

Managing Correspondence and Bookings: To communicate with you regarding inquiries, travel arrangements, or safari itineraries you request from us.
Customer Order Management: To facilitate and manage your bookings, reservations, and related services.

If we wish to use your personal information for any additional purpose not listed here, we will request your explicit consent before doing so. We will only use your information for the purpose(s) for which consent was granted unless required otherwise by law.

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3. How We Share Your Information

We will not transfer your personal information to any third party without obtaining your consent, except in limited circumstances as described below:

Ad Services & Analytics: We may share your information with third-party service providers who assist us in analytics, marketing, or advertising, but only to the extent necessary for them to perform these functions on our behalf and for no longer than is required.

We may also disclose your personal information:

To comply with any applicable law, regulation, court order, or other legal process.
To enforce our agreements with you, including this Privacy Policy.
To respond to claims that your use of the Service violates any third party’s rights.
As part of a merger, acquisition, or transfer of our assets to another company, in which case your information will be one of the transferred assets.

4. Retention of Your Information

We will retain your personal information for 90 days to 2 years after your account becomes inactive, or as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy. We may need to retain certain information for longer periods if required for legal, reporting, or other legitimate business purposes (e.g., enforcing legal rights or preventing fraud). Anonymous and aggregate data, which do not directly or indirectly identify you, may be stored indefinitely.

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5. Your Rights

Depending on the laws in your jurisdiction, you may have the right to:

Access and update or delete the personal information we hold about you.
Restrict or object to our active processing of your data.
Request that we transfer (port) your personal data to another entity.
Withdraw any consent you have provided.
Lodge a complaint with a relevant regulatory authority.

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To exercise these rights, please contact us at [email protected]. We will respond according to applicable law.

You may also opt out of direct marketing communications or any profiling we perform for marketing by contacting [email protected].

Note that if you do not allow us to collect or process the required personal information, or if you withdraw consent, we may not be able to provide you with some or all of our services.

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to analyze user behavior. For more details on how we use these technologies and the choices you have in relation to them, please review our Cookie Policy.

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7. Security

We take reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no security measure is perfect. Transmission of information via the internet inherently carries some risk, and we cannot guarantee absolute security.

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8. Third-Party Links & External Websites

Our Service may contain links to third-party websites that we do not operate. This Privacy Policy does not apply to the privacy policies or practices of such websites. We encourage you to read the privacy statements of every website you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

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9. Grievance / Data Protection Officer

If you have any questions or concerns regarding the processing of your information, please contact our Grievance Officer at:

Afritrip T/A SAFARI.COM
17 Dock Rd, V&A Waterfront, Cape Town, Western Cape 8001, South Africa
Email: [email protected]
Phone: +27 21 879 7476

We will address your concerns in accordance with applicable laws.

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