Africa's Leading Safari Company 2024 – World Travel Awards
Located in the vibrant center of Kigali, this boutique luxury hotel and spa offers guests an effortless connection to the city’s lively energy. As a top 5-star hotel in Kigali, The Retreat combines serene ambiance, authentic Rwandan charm, and the dynamic spirit of the urban landscape.
The Retreat is a luxurious boutique hotel designed by American owners of Heaven, brought to life by Italian architects and managed by a talented team of Rwandan hospitality professionals.
This eco-friendly 5-star luxury boutique hotel, Kigali’s first solar-powered resort, features sustainable teak wood furnishings, expansive custom-designed rooms, soaring ceilings, private patios at the front and back, outdoor rain showers, and private saltwater plunge pools.
Luxury Pool Villas
Enjoy privacy with secluded front and rear gardens, a solar-heated saltwater plunge pool, a luxurious bath, and both indoor and outdoor rain showers. With a choice of King or Twin bed arrangements, two of the villas can connect through a garden gate for those seeking additional space and connection.
Superior King Suite
Perfect for those desiring a spacious retreat or a family-friendly setup, the Superior King Suites provide flexibility with four suites offering twin bed options. Adjoining rooms are available, making these suites ideal for groups. Each suite includes a luxurious bath, indoor and outdoor showers, and a private terrace to enjoy Kigali’s tranquil views.
Deluxe King Suite
The Deluxe King Suite, where a private patio offers a peaceful space to unwind. The room features a king-sized bed, a peaked ceiling for added charm, and a soothing indoor rain shower. Adjoining options are available for families or friends traveling together.
Fusion Restaurant
Known for international cuisine with a Rwandan twist, the restaurant is committed to sourcing fresh, high-quality ingredients from local farmers.
Retreat Lounge
The lounge is a haven of comfort and elegance, inviting guests to relax with a handcrafted cocktail or a favorite book in an atmosphere of warmth. With attentive service, the lounge creates a tranquil escape from the bustling city.
Outdoor Venues
The open-air spaces are ideal for exclusive events, from the celebrated Urban Bush Dinner to intimate weddings, conferences, and romantic dinners. These versatile venues add elegance to any gathering.
Heaven Restaurant
Heaven delivers the essence of Rwanda through every dish, making each dining experience a meaningful contribution to the development of local communities.
Art & Culture
Explore a captivating collection of modern Rwandan artwork, created by talented local artists and available for purchase at The Retreat and Heaven Boutique Hotel.
Banana Beer Making
Engage in the traditional craft of banana beer brewing, an experience that combines heritage with innovation.
Cocktail Making
Discover the art of mixology in our hands-on cocktail-making experience.
Cooking Class
Join our interactive Rwandan cooking class, using ingredients from local farmers and our on-site organic garden.
Culinary Tour
The culinary tour begins at a local farmer’s market and concludes with a hands-on cooking class and a shared meal, offering a unique taste of Kigali’s food culture.
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November 8, 2024
Mel was amazing!
Mel was amazing! I’m so grateful for her attention to detail. Our trip was incredible and I’ve already recommended Safari.com to friends and family! Thanks again Mel!
November 7, 2024
Mel was incredible
Mel was incredible, she found great options and was quick to always aim for our comfort, I was very satisfied!!!!
October 17, 2024
Mel is friendly and patient
I would usually book my trips myself. Lucky for me I sent off an enquiry to Safari.com and received Mel's wonderful help. Mel responded quickly and made me feel comfortable with Safari.com. organising my trip. Later on, when I realised my dates didn't work with the rest of my trip, Mel gave me my options and costings and rebooked for me. Mel was very patient and friendly. I wouldn't hesitate to use Mel again.
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Nov 13, 2024
Exceptional travel agent and overall experience!!
Leigh Ann was an exceptional travel agent who went above and beyond to make our trip to Kruger National Park, Victoria Falls, and Chobe unforgettable. Her recommendations were spot-on, and what made the experience even better was her personal perspective—insights you simply won’t find online. She shared tips that added so much value to our trip and made everything feel more meaningful. Leigh Ann was available anytime we had questions, which made us feel completely supported throughout the trip. From the initial planning stages to our return, every detail was seamless and perfectly coordinated. If you’re planning a trip to Africa, I highly recommend Leigh Ann. She truly gave us a once-in-a-lifetime experience. Thank you, Leigh Ann!
Nov 13, 2024
quick and pleasant
The agent was a pleasure to communicate with and all requests were dealt with quickly. She was able to offer many options that fit our needs. The whole experience could not have gone smoother
Nov 12, 2024
Dolan won the sale
Dolan was very helpful in explaining the experience and how to optimise the time there
Nov 11, 2024
Top notch !
What amazing service . Shann was very helpful especially given the time zone differences she worked all weekend on a very tight timeline
Nov 11, 2024
Luxury South Africa Tour
I inquired into a South African safari tour. I asked two questions, is this a private tour and what are the available dates in May. The first question wasn't answered and the itinerary presented was for "May 2025" but had February dates. When I asked for clarification on the timeline and the dates, there was no response (over 3 days now). I would expect a better response for a luxury tour.
Nov 11, 2024
3-nights Zambia trip
I would start by saying before I started talking to Leigh-Ann Croeser I knew I wanted to go on this 3-nights adventure in Zambia with my family towards the end of this year, but I did not have any idea of how to go about planning it, thankfully Leigh-Ann responded immediately to my enquiry. Ever since I started communicating with her, she has been a very friendly, professional, knowledgeable, awesome Luxury Safari consultant who came through for me in every step of this process. She offered great advice and did a great job in customizing our itinerary and put my mind at ease in the process. She always responded quickly and gave me great advise when I needed. We are so looking forward to going on this adventure. I want to thank her from the bottom of my heart;) Thembi Coleman and her family
Nov 9, 2024
Details were clear and sent in atimely…
Details were clear and sent in atimely manner.
Nov 9, 2024
The lodge was great
The lodge was great, very friendly stuff. Saw all kind of animals. The vendor we booked the lodge, charged way to much, compared when you book the lodge directly.
Nov 8, 2024
Sara was very helpful
Sara was very helpful, she answered all my questions, addressed all my requests and did so very quickly 😁
